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Ideas worth leading with.

Perspectives on leadership, strategy, and the discipline of excellence — from the field, not the classroom.

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Leadership6 min readSeptember 2026

The Inside Baseball of Outsourcing Your Revenue Cycle

If you think outsourcing is like taking a couple of aspirin and expecting your headaches to disappear, think again. A vendor cannot be expected to clean up a mess your organization has not taken responsibility for creating, especially when the people, processes and decisions that created it are still in place. This is where the inside baseball gets interesting.

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Strategy5 min read

The Strategy That Looked Great on Paper

I've sat in hundreds of strategic planning sessions. The plans are almost always good. The execution is almost always where it falls apart — and the reason is rarely what leadership thinks it is.

August 2026

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Leadership6 min read

What Nobody Tells You About Being a New Executive

The transition into an executive role is one of the loneliest professional experiences there is. You're expected to have answers before you've had time to ask the right questions. Here's what I wish someone had told me.

August 2026

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Strategy7 min read

Succession Planning Is a Leadership Responsibility, Not an HR Task

Every organization I've worked with that struggled with leadership continuity had one thing in common: they treated succession planning as a compliance exercise. The ones that got it right treated it as a strategic obligation.

July 2026

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Teams5 min read

The Real Reason Your High Performers Are Leaving

It's rarely about compensation. In my experience, the leaders who lose their best people are almost always surprised — which tells you everything you need to know about the real problem.

July 2026

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Coaching4 min read

When to Coach and When to Just Tell Them

Coaching is powerful. It's also overused. There are moments when a leader needs to ask good questions and draw out the answer — and moments when the most respectful thing you can do is say exactly what you see.

June 2026

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Culture6 min read

Culture Is What You Tolerate

I've never seen a culture problem that wasn't, at its root, a leadership problem. Not because leaders are bad people — but because culture is built one decision at a time, and most of those decisions happen quietly, without fanfare.

June 2026

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